Preamble

These Terms and Conditions of Sale (the “Terms”) govern the distance and electronic sale of the Client Vault WordPress plugin and related services, sold by Sdravobiz S.R.L. through the website https://clientvault.pro and the shop https://sdravobiz.com.

Client Vault is software that the Customer installs and runs on their own WordPress site, on their own hosting. The Publisher provides neither hosting nor an online storage service: it provides software, its updates and its support.

Every Order implies unreserved acceptance of these Terms in the version in force on the date of the Order. The Customer is invited to read them carefully and to print or save them on a durable medium before confirming the Order.

The Customer is expressly invited to read Articles 8 (Licence and source code), 9 (Licence key and activations), 11 (Expiry, licence validity and locking), 12 (Backups and encryption key), 13 (Dependencies), 15 (Lifetime licence), 17 (Withdrawal and refunds) and 20 (Warranties and liability), which define the limits of the product and the allocation of risks between the Parties.

Article 1 — Definitions

• Publisher or Seller: Sdravobiz S.R.L., identified in Article 2.
• Customer: any natural or legal person, professional or not, who places an Order.
• Consumer: a Customer who is a natural person acting for purposes outside their trade, business, craft or profession, within the meaning of OUG nr. 34/2014.
• Professional: a Customer acting in the course of their professional activity, including when acting in the name or on behalf of another professional.
• Product or Plugin: the Client Vault WordPress plugin, as described on the Publisher’s Site, its files, resources and documentation.
• Vault: the secure space created with the Plugin on the Customer’s site, in which the Customer and their Users exchange documents, messages, notes, appointments and journeys.
• User: any person to whom the Customer gives access to a Vault, in particular their own clients and team members.
• Vault Data: the information stored by the Plugin in the Customer’s database and on their hosting: User accounts, uploaded documents, messages, comments, notes, appointments, journey progress, audit log.
• Site (for activation purposes): a separate WordPress installation, identified by its address, on which the licence key is activated.
• Publisher’s Site: the websites https://clientvault.pro and https://sdravobiz.com, their subdomains and the customer account area.
• Licence key: the identifier given to the Customer after payment, which enables activations, updates and support.
• Licence server: the service operated by the Publisher that records activations, checks the validity of keys and delivers updates.
• Third-Party Components: WordPress itself, PHP, the Customer’s server, their email sending plugin, and the themes, plugins, libraries, programming interfaces and services provided by third parties with which the Plugin interacts.
• Order: the act by which the Customer acquires a licence under these Terms.
• Contract: the agreement formed between the Publisher and the Customer upon confirmation of the Order, consisting of these Terms, the description of the chosen offer and the Privacy Policy.

Article 2 — Publisher details

Company name: Sdravobiz S.R.L.
Legal form: Societate cu Răspundere Limitată (S.R.L.)
Registered office: Strada Trandafirilor 51, 307220 Giroc, Romania
CUI / Cod Unic de Înregistrare: RO51472367 (operations in Romania)
EU VAT number: RO51472369 (operations outside Romania)
Înmatriculare la Registrul Comerțului: J2025016522009
Share capital: 200 RON
Email (publisher, legal, GDPR, orders and support): contact@sdravobiz.com
Websites: https://clientvault.pro · https://sdravobiz.com

The Publisher is registered for Romanian VAT at the standard rate of 21% and enrolled in the European Union One-Stop-Shop (OSS) scheme for distance sales of electronic services to consumers resident in another Member State.

Article 3 — Purpose of the Contract

These Terms define the rights and obligations of the Parties in connection with the supply of the Plugin, its updates and related services.

The Product is sold worldwide, from Romania, by electronic means.

The Product is downloadable software, installed and run by the Customer on their own WordPress site. It is not provided as a hosted service. The Publisher operates no platform on which the Customer’s Vaults would be stored, holds no Vault Data, and has no access to the Customer’s site or database.

What the Customer acquires is a licence key giving, for a set number of Sites, access to the updates delivered by the Licence server and to support, under the conditions of Articles 8 to 11.

The Customer acknowledges having read, before placing the Order, the essential characteristics of the Product, its price, its conditions of performance, its technical requirements, its limits and these Terms. In particular, the Customer acknowledges that Client Vault is a tool for the secure exchange and storage of documents and information, and not a custom development service, hosting, evidential archiving or legal advice.

Article 4 — Offers, services and prices

4.1 Annual subscription

The licence may be purchased as an annual subscription, where the Publisher offers it. For its duration, the subscription gives the right to activate the Plugin on the number of Sites included in the offer, access to updates and access to support.

4.2 Lifetime licence

The licence may also be purchased as a lifetime licence: the Customer makes a single payment and no longer owes the annual subscription for the duration defined in Article 15.

The Customer is expressly informed that “lifetime” refers to the commercial and technical lifetime of the Product, not to a perpetual or unlimited duration. The conditions, limits and cases of termination of this formula are fully defined in Article 15, which the Customer acknowledges having read and accepted before the Order.

4.3 Number of Sites

Offers differ by the number of Sites on which the key can be activated at the same time.

The Product is complete in every offer: vault, agency vault, messaging, journeys, collection, webhooks and programming interface are the same in the first tier as in the last. Features that are only relevant for several sites or several people (the Customer’s brand in the admin and emails, team management, exchanging journeys between sites) are available from the multi-Site offers, as described on the Pricing page.

The details of the offers, the number of Sites included and current prices can be consulted in real time on the Pricing page of the Publisher’s Site, which forms an integral part of the Contract.

4.4 Launch offers

The Publisher may propose launch offers, limited in time or in number of Customers, with a preferential price, an increased number of Sites or specific benefits.

The conditions of a launch offer are those displayed on the day of the Order; they are secured for the Customer for the licence concerned and cannot be extended to a later order or combined with another offer, unless expressly stated otherwise.

4.5 Support

The support included in licences is written support, provided from the customer area and by email. It does not include phone calls, video calls or individual appointments.

It is not limited by any specific duration: it is included for the whole duration of the licence, including a lifetime licence, for as long as the Publisher continues its business and publishes the Product.

It covers the installation, configuration and operation of the Plugin. It does not include: developing specific features, configuring the Customer’s email sending, administering their hosting, fixing their theme or other plugins, recovering lost data or files, or auditing or taking over their site.

The Publisher aims to provide a first answer within one business day. This is a target, not a contractual commitment.

4.6 Prices

Prices are shown in euros (EUR) or in the currency selected by the Customer. They are shown excluding taxes; applicable VAT is calculated at payment according to the rules of Article 6.

Prices do not include: the Customer’s domain name and hosting, the storage space for their documents, the licences for other plugins and services they use, the fees of third-party services they activate on their own initiative, or the fees charged by payment providers.

4.7 Price changes and add-ons

The Publisher reserves the right to change its prices at any time. Orders in progress are charged at the price in force on the day they are confirmed.

For annual subscriptions, any price increase is notified to the Customer by email at least thirty (30) days before it takes effect. A Customer who refuses the new prices may cancel the subscription without penalty before the effective date; otherwise, the new prices apply from the next renewal.

The Publisher also reserves the right to offer, at an additional charge, add-on modules whose operation involves recurring costs or depends on third-party programming interfaces. These modules are not included in the licence, whatever its form, and their absence is not a defect of the Product.

Article 5 — Order and formation of the Contract

Orders are placed online in the following steps:

• choice of offer, number of Sites and form of licence;
• entry of billing details (identity, address, VAT number for EU Professionals);
• express acceptance, through a single checkbox whose wording covers each of these points, of these Terms, of the Privacy Policy and, for Consumers, of the immediate provision of the Product, entailing waiver of the right of withdrawal under Article 17;
• secure payment;
• confirmation of the Order by email, including the download link and the licence key.

The Contract is formed when the payment provider confirms payment and the confirmation email is sent. The Publisher reserves the right to refuse an Order for a legitimate reason: suspected fraud, an ongoing dispute with the Customer, or an intended use clearly contrary to Articles 18 and 19.

Article 6 — VAT and invoicing

6.1 Applicable VAT

• Consumer resident in Romania: Romanian VAT at the standard rate of 21%.
• Consumer resident in another EU Member State: VAT of the country of residence, applied under the OSS scheme.
• Professional established in another EU Member State: reverse charge, provided a valid EU VAT number verified through the VIES system is provided. Otherwise, VAT is applied.
• Customer established outside the European Union: invoiced without VAT, the Customer remaining responsible for the taxes, duties and formalities applicable in their country.

6.2 Invoicing

An invoice compliant with Romanian tax requirements is issued for each Order and sent by email within 72 hours of payment confirmation. For annual subscriptions, an invoice is issued at each renewal. Invoices are also available in the customer area.

The Customer is responsible for the accuracy of the information provided. Any request to correct an invoice due to incorrect information provided by the Customer may incur administrative fees.

Article 7 — Payment

7.1 Payment methods

Payment is made exclusively online, by card, through the payment provider Stripe (Stripe Payments Europe, Limited). Visa, Mastercard, American Express, Apple Pay and Google Pay are among the accepted methods.

The Publisher stores no banking data. Payment information is collected and processed directly by the provider, in accordance with the PCI-DSS standard and its own privacy policy.

7.2 Subscriptions and recurring payments

Annual subscriptions are charged automatically at each renewal until cancelled by the Customer under Article 16. The Customer expressly authorises these charges when ordering and undertakes to keep a valid payment method throughout the subscription.

7.3 Payment failure

In the event of a payment default, rejection or failure, the Publisher informs the Customer by email and retries the payment.

If the situation is not regularised, the subscription ends at its renewal date and Article 11.2 applies: the Plugin keeps working, updates and support stop.

The Publisher also reserves the right to take any appropriate recovery action and to claim the late payment interest and fixed compensation provided for by applicable law.

Article 8 — Licence and source code

8.1 The code is licensed under the GPL

The PHP code of the Plugin is distributed under the GNU General Public License, version 2 or later, in line with the rules of the WordPress ecosystem. The rights this licence grants the Customer are neither restricted nor conditioned by these Terms.

8.2 What the GPL does not cover

The following are not covered by the GPL and remain the exclusive property of the Publisher or its licensors: the Client Vault name and logo, images, illustrations, fonts, style sheets, documentation content, texts of the Publisher’s Site, and the Publisher’s services and infrastructure: Licence server, update channel, customer area, support and community.

8.3 What is sold

What the Customer acquires by paying is access to the Publisher’s services: a licence key, a number of activations, the updates delivered by the Licence server, and support. The price is not consideration for the delivery of the code, but for these services.

Consequently, the Customer’s exercise of the freedoms granted by the GPL, in particular redistributing the code, creates no obligation for the Publisher to give a third party access to its services, or to deliver updates or support to a site without a valid activation.

8.4 Trademarks

The Customer may not redistribute a modified version of the Plugin under the Client Vault name, logo or visual identity, or in a way that suggests it is published, endorsed or maintained by the Publisher.

Article 9 — Licence key, activations and number of Sites

9.1 Activation

The licence key is activated from the Plugin’s licence screen, on each Site where it is installed. Activation records the Site’s address with the Licence server and counts one activation against the quota of the chosen offer.

During each exchange with the Licence server, the Site sends only: the product ID, the licence key, the Site’s address, the installed version number and, during checks, an anti-replay random value. No Vault Data, no document, no User address and no site content is sent.

9.2 Releasing an activation

The Customer can deactivate the key on a Site at any time from the same screen. If that Site is locked, the Publisher releases the activation on simple request to contact@sdravobiz.com. The activation is then returned to the quota and can be moved to another Site.

When the quota is reached, activation of an additional Site is refused. It is up to the Customer to release an activation or to purchase a higher offer.

9.3 What a Site is

An activation corresponds to a WordPress installation identified by its address. A change of domain name, a hosting migration or copying the site to another address may require reactivation. The Publisher releases the old activation on simple request.

9.4 Confidentiality of the key

The licence key is personal. The Customer keeps it confidential and is responsible for any use made of it. Public disclosure of a key, its separate resale or sharing with third parties outside the scope of Article 14 entitles the Publisher to revoke it without notice or refund.

Article 10 — Updates and distribution channel

Plugin updates are offered directly in the Customer’s WordPress admin, delivered by the Licence server against a valid key. Each archive is verified by cryptographic signature before installation.

Included in the licence, for its duration: fixes, security patches, compatibility with new versions of WordPress and PHP, adaptations to supported Third-Party Components, and new Product features, subject to Article 4.7 on add-on modules.

The Publisher commits to no release schedule, future feature or roadmap. Developments announced, presented or mentioned for information purposes are not contractual commitments.

The Customer remains free not to install an update. The Customer is then solely responsible for any resulting malfunction, incompatibility or vulnerability, and support may require installing the current version.

The Publisher may stop supporting an obsolete major version of WordPress or PHP, or a Third-Party Component that is no longer maintained, without this constituting a lack of conformity.

Article 11 — Expiry, licence validity and locking

This article describes exactly what happens depending on the status of the licence. The Customer acknowledges having read it before the Order.

11.1 Before expiry

Before a subscription expires, the Plugin displays a reminder in the Site’s admin. Nothing is blocked.

11.2 After a subscription expires

When a subscription expires without being renewed, the Plugin keeps working on the Sites where the licence was activated: admin, Vaults, User access and outgoing transfers remain available. Only updates and support stop.

11.3 Locking

The Plugin locks when the licence has never been activated on the Site, has been revoked, refunded or deactivated, is invalid, has been detected on a copied Site, when the Plugin’s files have been modified, or in the case provided for in Article 11.4. Locking has exactly the following effects:

• The Plugin admin closes. Its screens are replaced by the activation screen. Only entering a key remains possible.
• Vaults are no longer accessible to Users. The Plugin’s pages, file links and calendars no longer display content.
• Outgoing transfers stop. Nothing more is sent to webhooks or other connected tools.
• Nothing is deleted. No data is erased, altered or made unreadable. Documents remain on the Customer’s server, encrypted as before. The Customer recovers all Vaults as soon as a valid key is activated.

Since the Customer’s data remains in their own database and hosting, the Customer always keeps the ability to access it by their own means: backup, database export, hosting administration tools.

11.4 Periodic licence confirmation

The Site confirms its licence with the Licence server automatically every week. Each confirmation is valid for forty-five (45) days. A temporary unavailability of the Licence server or a network outage therefore does not lock the Site: the Plugin reconnects on its own.

If the Site cannot reach the Licence server for more than forty-five (45) consecutive days, the Plugin locks under Article 11.3. It reopens at the first successful contact. The Customer must make sure their hosting allows outgoing connections to the Licence server.

11.5 Permanent discontinuation of the Product

If the Product is permanently discontinued, Article 15.3 c) applies: the source code is published without the licence mechanism, and Sites already installed keep working without the Licence server.

Article 12 — Installation, Customer environment and requirements

12.1 Requirements

The Plugin requires a standalone WordPress site meeting the requirements published on the Publisher’s Site and in the Product archive, in particular minimum versions of WordPress and PHP. It is up to the Customer to check, before ordering, that their environment meets them.

12.2 The Customer controls their site

Installation, configuration, security, backups, performance, storage space and maintenance of the Customer’s site are the Customer’s sole responsibility. The Publisher does not access the Customer’s site, except through delegated access that the Customer may open occasionally for support, revocable at any time.

12.3 Backups and encryption key

As the Publisher holds no copy of the Customer’s data, it can in no case restore it. It is up to the Customer to set up and check their own backups, in particular before any update of the Plugin, WordPress, their theme or other plugins.

Documents uploaded to Vaults are encrypted on the Customer’s server, with an encryption key stored on the same server, outside the database. The Customer is the sole holder of this key and must back it up together with their files: without it, the documents cannot be decrypted, and the Publisher has no way of recovering them.

12.4 Scheduled tasks

Some features, such as reminders, reports, scheduled backups or purges, rely on the WordPress task scheduler, whose execution depends on site traffic. On a low-traffic site, these tasks may be delayed. The Publisher recommends setting up a server-level scheduled task; this is the responsibility of the Customer or their host.

12.5 Sending emails

The Plugin’s emails (invitations, notifications, reminders) are sent from the Customer’s site, using the sending method they have configured. Their delivery depends on that sending method and on the reputation of their domain, which are the Customer’s responsibility.

Article 13 — Dependencies and third-party services

13.1 The Plugin builds on existing tools

Client Vault runs inside WordPress and can connect to other plugins and services chosen by the Customer (contact management, community, shop, calendars, webhooks, external backups). Its operation therefore relies on interoperability with Third-Party Components that the Publisher does not control and whose terms, interfaces, formats and prices may change independently of its will.

13.2 Consequences accepted by the Customer

The Customer accepts that the following events, among others, are beyond the Publisher’s control and cannot give rise to its liability:

• the modification, restriction, degradation or removal of a feature or programming interface of a Third-Party Component;
• changes to WordPress, PHP, a theme, a third-party plugin or a hosting configuration making a feature unavailable or degraded;
• the closure, acquisition, change of policy or disappearance of a third-party publisher;
• a conflict between the Plugin and other software installed by the Customer on their site;
• any decision by a third-party supplier, a host or a public authority affecting the operation of the Customer’s site.

13.3 Publisher’s right to adapt

If any of these events occurs, the Publisher may, at its sole discretion and without this constituting a breach of contract: adapt the Plugin, modify or restrict the features concerned, stop supporting a Third-Party Component, or propose an alternative solution. It will favour, in order, the solutions least detrimental to the Customer, and inform the Customer as early as possible.

13.4 No universal compatibility guarantee

No provision of the Contract, no statement on the Publisher’s Site, no documentation and no commercial exchange may be interpreted as a guarantee that the Plugin is compatible with all existing or future themes, plugins, page builders, caching systems, application firewalls, hosting or services.

13.5 Services activated by the Customer

The webhooks, external calendars, external backups, embedded content and tools the Customer enters in the Plugin fall under the Customer’s own accounts and the terms of those services. The Publisher is not their agent, guarantor or intermediary, and has no access to those accounts or their content.

Article 14 — Customer branding, resale and use on behalf of third parties

14.1 Customer branding

In the offers that include it, the Customer may display their own name and identity in the Plugin’s admin and emails.

This option is a commercial feature. It changes neither the Publisher’s ownership of rights, nor the nature of the licence, nor the allocation of responsibilities set out in Articles 18 and 20. It does not exempt the Customer from Article 8.4 in the event of redistribution.

14.2 Use on behalf of third parties

A Customer acting as an agency, integrator or service provider may install the Plugin on their own clients’ sites, within the number of Sites of their offer. Towards the Publisher, the Customer remains the sole licence holder, the sole support contact and solely responsible for compliance with these Terms on each of these Sites.

The Customer must provide first-level assistance to their end clients themselves, as these have no contractual relationship with the Publisher.

14.3 Resale

The Customer may include the Plugin in the services they invoice to their own clients, under the conditions of Article 14.2. Reselling or redistributing the licence keys themselves, separately from their service, is prohibited.

14.4 Commercial reference

Unless the Customer objects by writing to contact@sdravobiz.com, the Publisher may mention the Customer’s name and logo as a commercial reference in its communication materials. This right never extends to the Customer’s Vault Data.

Article 15 — Lifetime licence

15.1 Scope

In return for a single payment, the lifetime licence exempts the Customer from paying the annual subscription for the duration defined in this article. It includes the right to activate the Plugin on the number of Sites in the offer, access to updates and access to support, under the same conditions as a valid subscription.

Support and updates are not limited by any duration: they are provided for as long as the Publisher continues its business and publishes the Product.

It is attached to a specific Customer. It cannot be assigned, transferred or divided without the Publisher’s prior written consent.

15.2 Definition of the duration, essential term

“Lifetime” refers to the commercial and technical lifetime of the Product, and not to a perpetual, unlimited or guaranteed duration.

By confirming the Order, the Customer expressly acknowledges having understood and accepted that the lifetime licence:

• is not a guarantee of the continuity of the Product, the publishing company, a technology or a Third-Party Component;
• places the Publisher under no obligation to maintain the Product beyond what the components and ecosystem it depends on allow;
• creates no perpetual obligation for the Publisher;
• does not prevent the Publisher from exercising the rights provided for in Articles 4.7, 10, 13.3 and 15.3.

This term is a decisive condition of the price granted, without which the Publisher would not have contracted at this price.

15.3 Termination of the lifetime licence

a) Discontinuation decided by the Publisher. When the Publisher decides, on its own initiative, to stop publishing and supporting the Product, for strategic, economic or repositioning reasons, it notifies the Customer by email and gives six (6) months’ notice before the Licence server is actually shut down. During this notice period, updates and support continue under normal conditions.

b) Discontinuation imposed on the Publisher. The six (6) months’ notice does not apply, and discontinuation may occur within a shorter period, or even immediately, when it results from a cause beyond the Publisher’s control: a decision by a public authority, force majeure under Article 22, or the closure, dissolution, liquidation or insolvency of the Publisher itself. The Publisher then undertakes, as far as materially possible, to pass on to the Customer the notice it has itself received and to inform the Customer without delay. These undertakings are best-efforts obligations.

c) What remains in all cases. Termination of the lifetime licence ends updates and support. It does not take away from the Customer the code already installed on their Sites, the rights granted by the GPL on that code, or their data, which remains in their own database and hosting.

If the Product is permanently discontinued, the Publisher undertakes to publish the full source code, free of any commercial condition, and to remove the licence mechanism, so that Sites already installed keep working without the Licence server. This undertaking applies in case a) as in case b), within the limits, in the latter case, of what remains materially possible.

d) No compensation. At the end of the applicable notice period, or on the date of discontinuation where no notice could be given, the lifetime licence ends automatically. This termination gives no right to any refund, indemnity, compensation or damages, whatever the amount paid, the date of the Order and the actual period of use, subject to mandatory provisions protecting Consumers.

The Customer acknowledges that this absence of compensation is the direct counterpart of the flat price granted, substantially lower than the sum of the corresponding subscriptions, and that it is a decisive condition of the offer.

e) Breach by the Customer. The lifetime licence may be terminated automatically, under Article 16.4, in the event of a serious breach by the Customer of these Terms, in particular Articles 18 and 19.

15.4 Changes and add-on modules

The Customer accepts that some features covered by the lifetime licence may be modified or restricted under Articles 10 and 13.3, without such changes giving rise to any refund, even partial.

The add-on modules referred to in Article 4.7 are not included in the lifetime licence. If the Customer does not purchase them, their licence is not terminated; the features concerned are simply excluded.

15.5 Licences already purchased

This article also applies to lifetime licences purchased before its publication.

Article 16 — Duration and termination

16.1 Duration

Subscriptions are taken out for one year and renew automatically for the same period until cancelled. The lifetime licence is governed by Article 15.

16.2 Cancellation by the Customer

The Customer may cancel their subscription at any time from the customer area, without notice or justification. Cancellation takes effect at the end of the current period, already paid and non-refundable, including in the case of early cancellation. On the effective date, updates and support stop; Article 11.2 applies.

16.3 Termination by the Publisher

a) For convenience. When the Publisher decides on its own initiative to end a subscription offer, it notifies the Customer by email and gives three (3) months’ notice. The Customer is refunded pro rata for periods already paid and not used.

b) For an external cause. When discontinuation results from one of the causes listed in Article 15.3 b), the three (3) months’ notice does not apply. The Publisher passes on to the Customer the notice it has itself received, informs the Customer without delay and refunds pro rata the periods already paid and not used, subject to its actual ability to do so in insolvency proceedings.

c) Lifetime licence. This article does not apply to the lifetime licence, which is governed by Article 15.3.

16.4 Termination for breach

In the event of a serious breach by the Customer of any of their obligations, in particular persistent non-payment, breach of Articles 18 or 19, unauthorised disclosure or resale of a key, or circumvention of the licence mechanisms, the Publisher may immediately revoke the key and then terminate the Contract automatically fifteen (15) days after a formal notice has remained without effect.

In the event of a serious and immediate threat to security, legality or the rights of third parties, revocation and termination may take place without notice.

Termination for breach gives no right to any refund, including for a lifetime licence, and is without prejudice to any claim for damages.

Article 17 — Right of withdrawal and refunds

17.1 Exclusion for digital content

In accordance with Article 16 lit. m) of OUG nr. 34/2014, the fourteen (14) day right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium where performance has begun with the Consumer’s prior express consent and acknowledgement that they thereby lose their right of withdrawal.

By confirming the Order, the Consumer expressly consents to the immediate provision of the Product and its licence key, and expressly acknowledges that they thereby lose their right of withdrawal as soon as it is provided. This acceptance is given through the checkbox the Consumer ticks when ordering.

17.2 No refunds, and the only exception

No refunds are granted. The Product is software made available immediately: delivery is complete as soon as the key and download link are provided.

This rule has a counterpart: before ordering, the Customer has the means to assess the Product: the detailed description on the Publisher’s Site, screenshots, videos, documentation and, for the offers that include it, the possibility to request a live demo. The Customer is invited to use them before buying.

One single exception, subject to both conditions:

• the licence key has never been activated on any Site, as established with certainty by the Licence server; and
• the request is sent to contact@sdravobiz.com within fifteen (15) days of the Order.

When both conditions are met, the refund is full and no justification is required. It is made to the original payment method within fourteen (14) days of acceptance of the request, and the key is revoked.

After the fifteenth day, no refund is possible, even if the key has never been activated.

Once a licence has been activated, even briefly, even on a single Site, even if deactivated since, no refund is possible, including within the fifteen (15) day period. Activation gives access to the download, the updates and all Product features. The Customer is invited to check the requirements of Article 12 before activating their key.

This policy does not affect the Consumer’s mandatory rights in the event of a proven lack of conformity, governed by Article 20.1.

17.3 Double charge

When the same Order has been charged twice, the extra charge is returned on simple request to contact@sdravobiz.com. This is not a licence refund within the meaning of Article 17.2, but the return of an undue payment.

Article 18 — Customer obligations and liability

The Customer is solely responsible for:

• their website, domain name, hosting, storage space, security, backups, encryption key and their restoration;
• the documents and information placed in their Vaults by themselves or their Users, their lawfulness and their retention;
• the access they give to their Users and team members, and the rights they grant them;
• their role as controller of the Vault Data, under the conditions of Article 21;
• the emails sent from their site by the Plugin, their content and their compliance;
• the third-party services they connect and the terms of those services;
• the confidentiality of their licence key, customer area credentials and admin access;
• the accuracy of the information provided to the Publisher, in particular for invoicing;
• the compliance of their business with the regulations applicable to it, in particular their professional, confidentiality and document retention obligations.

The Customer indemnifies the Publisher against any claim, action or judgment brought by a User, a third party or an authority based on the Customer’s use of the Product, the data they store in it or a breach of their obligations, and shall bear the resulting defence costs and damages.

Article 19 — Prohibited uses

In particular, the Customer may not:

• circumvent, disable, neutralise or alter the licence, verification, activation or update signature mechanisms, or attempt to obtain updates without a valid activation;
• publicly disclose, resell separately, share or make available a licence key outside the scope of Article 14;
• activate the Plugin on more Sites than their offer allows, in particular by duplicating an installation;
• harm the integrity, security or availability of the Licence server, the update channel, the customer area or the Publisher’s Site;
• use the Product to store or distribute unlawful content, or for any misleading or fraudulent activity;
• use the Client Vault name, logo or visual identity in a way likely to create confusion about the origin of a modified version (Article 8.4);
• request support for a Site without a valid activation.

Any “unlimited” statements on the Publisher’s Site refer to normal, good-faith professional use, within the limits of the Customer’s hosting.

Any breach entitles the Publisher to revoke the key and terminate the Contract under Article 16.4.

Article 20 — Publisher warranties and liability

20.1 Conformity warranty

The Publisher warrants that the Product conforms to the essential characteristics described on the Publisher’s Site. In the event of a proven lack of conformity, it corrects the defect or provides a conforming version within a reasonable time.

Where a substantial lack of conformity cannot be corrected within a reasonable time, the Consumer retains the rights granted by applicable mandatory law, including, where applicable, termination of the Contract and a refund.

20.2 Best-efforts obligation

The Publisher has a best-efforts obligation. The Product is provided “as is”. The Publisher does not guarantee uninterrupted, error-free or bug-free operation, or compatibility with all existing or future environments, themes, plugins, hosting and third-party services.

20.3 Warranty exclusions

The following are expressly excluded from the warranty: defects, malfunctions, losses or unavailability resulting from:

• use not in line with the documentation or these Terms;
• a modification of the Plugin’s code by the Customer or a third party;
• the Customer’s environment: hosting, PHP or WordPress version, theme, other plugins, cache, application firewall, server configuration, email sending, scheduled tasks;
• a Third-Party Component or a service activated by the Customer (Article 13);
• loss of the encryption key or lack of backups (Article 12.3);
• failure to install an update published by the Publisher;
• a defect in a User’s device, network, connection or browser;
• force majeure (Article 22).

20.4 No guarantee of results

The Publisher guarantees no commercial or organisational result, and no savings in time, clients or revenue. Examples, screenshots, simulations and testimonials published on the Publisher’s Site are provided for information and are not contractual commitments.

The Plugin facilitates the secure storage and exchange of documents; on its own, it is not an evidential archiving system nor does it make the Customer compliant with their legal or professional obligations.

20.5 Limitation of liability

To the fullest extent permitted by applicable law, the Publisher’s total cumulative liability, for all causes and all damages combined, is limited:

• for annual subscriptions: to the amounts actually paid by the Customer during the twelve (12) months preceding the event giving rise to liability;
• for the lifetime licence: to one third (1/3) of the price actually paid for that licence.

20.6 Excluded damages

The Publisher shall in no case be liable for indirect or consequential damages, in particular: loss of unbacked-up data, business interruption, loss of revenue, loss of clients, loss of opportunity, migration or reconstruction costs, damage to image or reputation, or the consequences of the unavailability of the Customer’s site or of a third-party service.

20.7 Reservation

The limitations and exclusions of this article do not apply in the event of fraud or gross negligence by the Publisher, personal injury, or where mandatory law prohibits them, in particular for the benefit of Consumers.

Article 21 — Personal data

21.1 Customer data

The processing of the Customer’s personal data by the Publisher (account, order, invoicing, licence, support) is governed by Regulation (EU) 2016/679 (GDPR), Legea nr. 190/2018 and the Privacy Policy, which forms an integral part of the Contract.

21.2 Vault Data: the Publisher is not a processor

Vault Data is stored in the database and on the hosting of the Customer’s site. It never passes through any server of the Publisher, is never sent to it and is not accessible to it.

Consequently:

• the Customer is the sole controller within the meaning of Article 4(7) GDPR: they determine the purposes and means, define the legal bases and retention periods, inform their Users, obtain the necessary consents, publish their own privacy policy and respond to requests to exercise rights;
• the Publisher is neither controller nor processor within the meaning of Article 28 GDPR for this data. It provides software, not a processing service. No data processing agreement is required on this basis, and none may be inferred from these Terms.

The only exception is when the Customer requests support requiring access to their site: the Publisher then acts as a processor, on the Customer’s one-off documented instruction, only for the duration of the intervention, under the conditions set out in the Privacy Policy.

21.3 What the Plugin provides to the Customer

To help the Customer meet their obligations, the Plugin encrypts uploaded documents, keeps an audit log of actions, offers temporary download links and registers a personal data exporter and eraser with WordPress’s native tools. These features are tools made available to the Customer; their configuration and use are the Customer’s sole responsibility.

21.4 Confidentiality

Each Party undertakes to keep confidential the non-public information of the other Party that comes to its knowledge, during the Contract and for five (5) years after it ends.

Article 22 — Force majeure

Neither Party can be held liable for a failure whose performance is prevented by force majeure within the meaning of Article 1351 of the Romanian Civil Code.

This includes in particular natural disasters, fires, floods, armed conflicts, attacks, general strikes, pandemics, widespread failures of telecommunications or electricity networks, large-scale cyberattacks, and any decision by a public authority making performance of the Contract impossible.

The affected Party notifies the other as soon as possible. If the situation lasts more than sixty (60) days, either Party may terminate the Contract without compensation.

Article 23 — Complaints and disputes

23.1 Prior complaint

Any complaint must first be sent to contact@sdravobiz.com. The Publisher aims to provide a first answer within seventy-two (72) business hours and to propose a solution within a reasonable time.

23.2 Amicable resolution

A Consumer Customer may use an amicable dispute resolution mechanism, in particular by contacting the Autoritatea Națională pentru Protecția Consumatorilor (ANPC): https://anpc.ro.

23.3 Jurisdiction

Failing amicable resolution:

• Professional Customers: exclusive jurisdiction of the Romanian courts of the Publisher’s registered office.
• Consumer Customers: jurisdiction determined by the applicable mandatory rules, in particular Regulation (EU) No 1215/2012, which allows the Consumer to bring proceedings before the courts of the Member State where they are domiciled.

Article 24 — Governing law

These Terms and the Contracts concluded under them are governed by and interpreted in accordance with Romanian law, to the exclusion of any other law, subject to the mandatory provisions of the law of the Consumer’s country of habitual residence that cannot be derogated from by contract (Regulation (EC) No 593/2008 “Rome I”, Article 6).

The GNU General Public License applicable to the code remains governed by its own terms.

Article 25 — Final provisions

25.1 Changes to the Terms. The Publisher may change these Terms at any time. The version applicable to each Order is the one in force on the date it is confirmed. For current subscriptions and lifetime licences, any substantial unfavourable change is notified at least thirty (30) days before it takes effect; a Customer who refuses it may cancel their subscription without penalty before that date.

25.2 Entire agreement. These Terms, the description of the chosen offer and the Privacy Policy constitute the entire agreement between the Parties and prevail over any prior or contradictory exchange, quote, presentation or document, including the Customer’s purchasing terms.

25.3 Severability. If any provision of these Terms is declared void, illegal or unenforceable, the others remain in full force. The Parties will seek to replace it with a valid provision of equivalent economic effect.

25.4 No waiver. A Party’s failure to invoke a breach by the other shall not be interpreted as a waiver of the right to invoke it later.

25.5 Assignment. The Customer may not assign the Contract without the Publisher’s prior written consent. The Publisher may assign the Contract to any company in its group or in the context of a merger, contribution or transfer of business, provided the assignee assumes its obligations.

25.6 Subcontracting. The Publisher may use subcontractors to perform the Contract, for which it remains responsible towards the Customer.

25.7 Evidence. Electronic records (Licence server logs, emails, online forms, payment provider confirmations) kept in the systems of the Publisher or its subcontractors are admissible as evidence, unless the Customer proves otherwise. This applies in particular to establishing that a key has never been activated, within the meaning of Article 17.2.

25.8 Language. These Terms are drafted in French. Translations are provided as a courtesy; in the event of a discrepancy, the French version prevails for Customers outside Romania, and the Romanian version prevails for Customers established in Romania and for any proceedings before a Romanian court.

25.9 Contact. All correspondence relating to these Terms should be sent to: Sdravobiz S.R.L., Strada Trandafirilor 51, 307220 Giroc, Romania, contact@sdravobiz.com.

Last updated: 28 September 2026