General Terms and Conditions of Sale

Preamble

These General Terms and Conditions of Sale (hereinafter the “GTC”) govern the remote and electronic sales of the WordPress plugin “Client Vault” and its commercial versions (Client Vault Solo, Client Vault Pro, single-site and multi-site Agency licenses), hereinafter the “Product”, marketed by the company Sdravobiz S.R.L. on the website https://clientvault.pro/en/ (hereinafter the “Site”).

Any order placed on the Site implies unreserved acceptance of these GTC, in their version in force on the date of the order. The Client is invited to read them carefully, to print them, or to save them on a durable medium before validating their order.

Article 1 — Definitions

In these GTC, the following terms have the following meanings:

Seller: the company Sdravobiz S.R.L., identified in Article 2.
Client: any natural or legal person, professional or non-professional, who places an order on the Site.
Consumer: Client who is a natural person acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, or liberal activity, within the meaning of GEO no. 34/2014.
Professional: Client acting within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity, including when acting in the name of or on behalf of another professional.
Product: the Client Vault plugin and its extensions, associated licenses, and related services (updates, support) as described on the Site.
License: the personal and limited right of use granted to the Client for the Product, under the conditions of Article 9.
Order: the act by which the Client manifests their intent to acquire the Product under the terms of these General Terms and Conditions of Sale (GTC).
Contract: the agreement concluded between the Seller and the Client upon confirmation of the Order.
Site: the website https://clientvault.pro/en/ and its subdomains.

Article 2 — Seller Identification

The Product is marketed by:

Company name: Sdravobiz S.R.L.
Legal form: Societate cu Răspundere Limitată (S.R.L.)
Registered office: Strada Trandafirilor 51, 307220 Giroc, Romania
CUI / Unique Registration Code: RO51412367
Registration with the Trade Register: J2025016522009
VAT number (RO): RO51412367
Share capital: 200 RON
Email: contact@clientvault.pro
Website: https://clientvault.pro/en/

The Seller is subject to Romanian VAT at the standard rate of 21% and is registered under the European Union’s One-Stop-Shop (OSS) scheme for B2C distance sales of electronic services to consumers residing in another EU Member State.

Article 3 — Purpose of the Contract

The purpose of these Terms and Conditions is to define the rights and obligations of the parties in the context of the distance sale of product usage licenses, as well as associated services (updates, technical support).

The Product is a WordPress plugin intended to be installed on a WordPress site hosted by the Client. It allows for the secure management of professional-client relationships (document vault, tracking paths, etc.) according to the characteristics detailed on the Site.

The Client acknowledges having read, prior to placing an Order, the essential characteristics of the Product, its price, any applicable fees, the terms of payment, delivery, and performance of the Contract, as well as these Terms and Conditions.

Article 4 — Catalog and Price

4.1 Catalog

The Seller offers several versions of the Product, including:

Client Vault Solo: single-site license, basic features (vault, document requests, audit log).
Client Vault Pro: single-site license, full features (structured paths, LMS integrations, multi-collaborator studio, advanced exports).
Agency Licenses: multi-site Pro licenses (5, 15, 50 sites).
Lifetime licenses: licenses with unlimited validity, including 36 months of updates.

The detailed specifications for each version, as well as any changes to the catalog, can be viewed in real-time on the Site, on the Pricing page.

4.2 Pricing

The prices displayed on the Site are indicated in Euros (EUR) or US Dollars (USD) depending on the currency selected by the Client.

Prices are indicated excluding tax (excl. tax). The applicable VAT amount, if any, is calculated at the time of payment based on the Client’s tax residence and status (Consumer / Professional), in accordance with the rules described in Article 5.

The Seller reserves the right to modify its prices at any time. Ongoing Orders will be billed at the price in effect at the time of their validation by the Client.

4.3 Promotions and introductory offers

Certain promotional offers, notably lifetime licenses at introductory rates, are offered for a limited duration. The conditions of each offer (validity period, eligibility conditions, services included) are specified at the time of purchase and remain granted to the Client for the duration mentioned in the order.

Article 5 — VAT and Invoicing

5.1 Application of VAT

Consumer Client residing in Romania: Romanian VAT at the standard rate of 21% (included in the invoice).
Consumer client residing in another EU Member State: VAT of the consumer’s country of residence applied according to the OSS (Union One-Stop-Shop) scheme.
Professional client established in another EU Member State: reverse charge scheme applied, subject to the provision of a valid intra-community VAT number verified via the European Commission’s VIES system. In the absence of a valid number, VAT is applied.
Client residing outside the European Union: invoicing exclusive of VAT, with the client being responsible for any taxes, duties, or formalities applicable in their country.

5.2 Invoicing

An invoice compliant with Romanian tax requirements is issued for each validated Order and sent to the Client by email to the address provided during the purchase, within a maximum period of 24 to 72 hours after payment confirmation.

The Client is responsible for the accuracy of the information provided at the time of the Order (name, address, VAT number if applicable). Any request for invoice modification due to incorrect information provided by the Client may be subject to administrative fees.

Article 6 — Order

6.1 Order steps

The Order is placed online on the Site, according to the following steps:

Selection of the Product and plan (Solo / Pro, single-site / Agency, annual / lifetime).
Entry of billing information (identity, address, VAT number for EU Professionals).
Express acceptance of these T&Cs and the Privacy Policy via checkbox.
For Consumers: express acceptance of the immediate performance of the Contract and acknowledgment of the loss of the right of withdrawal, under the conditions of Article 10.
Secure payment via the service provider designated in Article 7.
Order confirmation via email sent to the Client’s address.

6.2 Formation of the Contract

The Contract is deemed formed at the moment of payment confirmation by the payment service provider and the sending of the Order confirmation email by the Seller. The Seller reserves the right to refuse an Order for a legitimate reason (suspicion of fraud, ongoing dispute with the Client, product unavailability, default of payment).

Article 7 — Payment

7.1 Means of payment

Payment is made exclusively online, by credit card, via the payment provider Stripe (Stripe Payments Europe, Limited). Accepted methods include: Visa, Mastercard, American Express, Apple Pay, Google Pay.

The Seller does not store any of the Client’s banking data. Payment information is collected and processed directly by Stripe, in accordance with its own privacy policy and the PCI-DSS standard.

7.2 Security

The Site uses an HTTPS secure protocol, and transactions are end-to-end encrypted by Stripe. The Seller cannot be held liable for fraud occurring in the event of the communication of payment information by the Client to a third party or the compromise of the Client’s device or credentials.

7.3 Non-payment

In the event of non-payment or payment rejection, the Vendor reserves the right to suspend the execution of the Agreement, deactivate the License, and initiate any necessary debt collection procedures, in accordance with the provisions of the Romanian Civil Code.

Article 8 — Product Delivery

8.1 Delivery terms

As the Product is digital content not provided on a physical medium, delivery is carried out electronically. Upon completion of payment, the Client will receive the following via email:

a license key for Product activation;
a download link for the installation file;
an access link to the documentation and installation resources.

8.2 Delivery time

Delivery is generally immediate, and at the latest within 24 (twenty-four) hours from payment confirmation. Any exceptional delay will be communicated to the Client via email.

8.3 Installation and activation

The Client is solely responsible for installing the Product on their WordPress site, complying with the technical requirements (WordPress, PHP, MySQL versions, hosting space) communicated on the Site, and activating their license key according to the indicated procedure. The Vendor provides detailed documentation and technical support under the conditions of Article 11.

Article 9 — License of use

9.1 Nature and scope of the License

The purchase of the Product grants the Customer a non-exclusive, non-transferable, and non-sublicensable usage license, limited to the number of WordPress sites provided by the subscribed plan (1, 5, 15, or 50 sites, depending on the case).

For multi-site Agency licenses, a “site” refers to a distinct domain name; subdomains and staging environments linked to a covered primary domain are authorized at no extra cost, provided they are not used commercially in an independent manner.

9.2 Duration

Annual license: valid for a period of twelve (12) months from the activation date, renewable according to the pricing conditions in effect on the date of renewal.
Lifetime license: valid without time limitation, subject to compliance with these Terms and Conditions; includes 36 (thirty-six) months of updates and support from the activation date. Beyond that, the Customer may subscribe to an annual maintenance plan to continue receiving updates and support at the current rate (for information purposes and non-contractual: €129 excl. tax / year as of the date of these terms).

9.3 Restrictions

The Customer specifically agrees not to:

assign, resell, sublicense, rent, lend, or distribute the Product to a third party;
circumvent or disable technical license verification mechanisms;
operate the Product beyond the authorized number of sites;
use the Product to develop a competing offer.

The Seller reserves the right to deactivate any License whose usage contravenes these restrictions, without prejudice to any action for damages.

9.4 GPL Source Code

The Product is partially built on the WordPress platform and inherits the GNU General Public License v2 or later for the relevant components. This GPL license does not extend to non-code resources (graphics, content, documentation) nor to the Client Vault brand, which remain the exclusive property of the Seller (see Article 14).

Article 10 — Right of withdrawal and purchase by error policy

10.1 Exclusion of the right of withdrawal for digital content

In accordance with article 16 lit. m) of OUG nr. 34/2014, the fourteen (14) day right of withdrawal does not apply to the supply of digital content not provided on a tangible medium, the performance of which has begun with the prior and express consent of the Consumer and with the Consumer’s acknowledgment of the loss of their right of withdrawal.

By validating their Order, the Consumer:

expressly gives their consent to the immediate performance of the Contract and to the immediate delivery of the digital content, and
expressly acknowledges losing, as a result, their right of withdrawal as soon as the Product is made available.

This acceptance is materialized by a checkbox separate from these GCS (General Conditions of Sale) at the time of Order validation, in application of OUG nr. 34/2014.

10.2 Purchase error policy (“good faith policy”)

Regardless of the legal exclusion above, the Seller applies a good faith commercial policy in the event of a purchase clearly made by mistake (wrong formula, wrong number of sites, duplicate purchase).

Upon the Client’s request sent via email to contact@clientvault.pro within seventy-two (72) hours following the Order, the Seller will issue a full refund, under the strict condition that the Product has not been activated or used (verifiable via the absence of license key activation on any WordPress site).

This commercial policy is granted at the sole discretion of the Seller, does not constitute a contractual guarantee, and cannot be interpreted as a waiver by the Seller of the provisions of article 10.1.

10.3 Prior demonstration

The Seller recommends that Clients wishing to evaluate the Product before purchase request a personalized demonstration from the sales team via the Site’s contact form. This demonstration is only provided to Agency clients.

Article 11 — Updates and technical support

11.1 Updates

For the duration of the License validity (12 months for an annual license, 36 months for a lifetime license, or the duration subscribed as an add-on), the Client is entitled to corrective, minor, and major Product updates published by the Seller.

Updates are delivered via the update mechanism integrated into the Product or, failing that, by email. Their installation by the Client is the Client’s responsibility.

11.2 Technical support

For the duration of the License, the Client is entitled to access technical support under the conditions displayed on the Site (channels, opening hours, target first response time). Support covers:

Product malfunctions attributable to the Seller;
Standard installation and configuration questions;
Questions regarding the use of documented features.

Support does not include: custom development, intervention on the Client’s WordPress installation (other than the Product itself), resolution of conflicts with third-party plugins or themes not listed as officially compatible, or assistance related to undocumented use.

11.3 Renewal and maintenance

Upon expiration of the included update and support period, the Client may subscribe to an additional maintenance plan at the current rate. If not renewed, the Product remains usable but will no longer receive updates; the Seller cannot be held liable for any incompatibilities, vulnerabilities, or defects that may subsequently arise.

Article 12 — Warranties and liability

12.1 Warranty of conformity

In accordance with the provisions of the Romanian Civil Code and applicable European regulations, the Seller guarantees that the Product complies with the essential characteristics described on the Site. In the event of a proven lack of conformity, the Seller shall, at its discretion and within a reasonable timeframe, proceed to correct the defect or replace the Product with a compliant version.

12.2 Warranty exclusions

The following are expressly excluded from the warranty:

defects resulting from a modification of the Product’s code by the Client or a third party;
defects resulting from usage not in compliance with the documentation;
defects resulting from incompatibility with a third-party plugin, third-party theme, or a WordPress or PHP version not listed as officially supported;
defects resulting from a hosting environment that is faulty, poorly configured, or not in compliance with technical requirements.

12.3 Limitation of liability

To the fullest extent permitted by applicable Romanian law, the total cumulative liability of the Seller, for all causes combined, may not exceed the amount actually paid by the Client for the Product during the twelve (12) months preceding the event giving rise to the liability.

The Seller shall under no circumstances be held liable for any indirect or intangible damages suffered by the Client, including but not limited to: loss of data, loss of operations, loss of revenue, loss of clientele, or damage to reputation. The Client is responsible for implementing a backup and business continuity strategy tailored to their usage.

These limitations do not apply in cases of fraud, gross negligence, or in any instance where mandatory Romanian law prohibits them, particularly for the benefit of Consumers.

Article 13 — Personal Data

The processing of the Client’s personal data by the Seller is governed by Regulation (EU) 2016/679 (GDPR), Legea nr. 190/2018 (Romanian law implementing the GDPR), and the Privacy Policy accessible at https://clientvault.pro/pdc.

The Client has the right to access, rectify, erase, port, limit, and object to the processing of their personal data, under the conditions provided by the regulations. These rights may be exercised by contacting contact@clientvault.pro.

In case of difficulty, the Client may file a complaint with the competent Romanian supervisory authority: Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP), https://www.dataprotection.ro.

Article 14 — Intellectual Property

14.1 Ownership

The Product, in its entirety (architecture, structure, specific features, graphic resources, content, documentation), as well as the “Client Vault” brand, logos, identifiers, domain names, and any other associated distinctive sign, are the exclusive property of the Seller or its licensors, and are protected by copyright, trademark law, and any other applicable legal provision.

14.2 Rights granted to the Client

The License granted to the Client under Article 9 confers upon the Client a limited right to use the Product. No other transfer or grant of intellectual property rights is granted to the Client beyond the express terms of these Terms and Conditions of Sale.

14.3 Third-party components

The Product may include or interact with third-party software components (notably WordPress under a GPL license, open-source libraries). The specific licenses for these components take precedence over these Terms and Conditions of Sale for the relevant elements only.

Article 15 — Force majeure

Neither Party shall be held liable for a failure to perform its obligations if such performance is prevented by a case of force majeure as defined by Article 1351 of the Romanian Civil Code (an external, unforeseeable, and irresistible event).

The following are considered cases of force majeure: natural disasters, armed conflicts, terrorist attacks, general strikes, pandemics, widespread telecommunications or electricity network failures, as well as any decision by a public authority that renders the performance of the Contract impossible.

The prevented Party shall notify the other Party of the occurrence of such an event as soon as possible. If the situation continues for more than sixty (60) days, either Party may terminate the Contract without indemnity.

Article 16 — Complaints and dispute resolution

16.1 Preliminary complaints

Any complaint from the Client must first be addressed to the Seller’s customer service department by email at contact@clientvault.pro. The Seller undertakes to provide an initial response within a target timeframe of seventy-two (72) business hours and to propose a solution within a reasonable timeframe.

16.2 Mediation and out-of-court resolution

In accordance with European regulations and Legea nr. 192/2006 on mediation, the Consumer Client may resort to an amicable dispute resolution mechanism. They may in particular refer the matter to:

the Autoritatea Națională pentru Protecția Consumatorilor (ANPC): https://anpc.ro;
the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

16.3 Competent jurisdiction

In the absence of an amicable resolution:

for Professional Clients: any dispute relating to the formation, execution, or interpretation of these General Terms and Conditions of Sale shall be submitted to the exclusive jurisdiction of the Romanian courts within the jurisdiction of the Seller’s registered office.
for Consumer Clients: jurisdiction is determined by the applicable public policy rules, in particular Regulation (EU) No 1215/2012 (Brussels I bis), which allows the Consumer to bring proceedings, at their choice, before the courts of the Member State in which they are domiciled.

Article 17 — Applicable law

These General Terms and Conditions, as well as the Contracts concluded in application of these terms, are governed by and interpreted in accordance with Romanian law, to the exclusion of any other law, subject to mandatory provisions of the law of the Consumer’s country of habitual residence which cannot be derogated from by contract (Regulation (EU) Rome I No. 593/2008, art. 6).

Article 18 — Final Provisions

18.1 Modification of the General Terms and Conditions

The Vendor reserves the right to modify these General Terms and Conditions at any time. The version applicable to each Order is the one in force on the Site at the date of validation of said Order. Changes will have no effect on Contracts already concluded.

18.2 Partial Invalidity

If any stipulation of these General Terms and Conditions is declared null, illegal, or inapplicable by a competent jurisdiction, the other stipulations shall remain in full force and effect. The Parties shall then endeavor to replace the void stipulation with a valid stipulation producing an equivalent economic effect.

18.3 Tolerance

The fact that one of the Parties does not rely on a breach by the other Party of any of the obligations resulting from these General Terms and Conditions shall not be interpreted as a waiver of the right to rely on such a breach in the future.

18.4 Proof Agreement

Electronic records (server logs, emails, online forms, payment provider receipts) stored in the information systems of the Vendor or its technical subcontractors are admitted as evidence, unless the Client proves otherwise.

18.5 Governing language

These Terms and Conditions are written in French. A Romanian translation is available on the Site and prevails for Contracts concluded with a Client residing in Romania and for any proceedings brought before a Romanian court. Courtesy translations in English, German, Spanish, Italian, and Portuguese are also provided; in the event of a discrepancy in interpretation, the French version shall prevail for Clients outside of Romania, and the Romanian version shall prevail for Clients in Romania.

18.6 Seller contact details

All correspondence regarding these Terms and Conditions must be addressed to:

Sdravobiz S.R.L.
Strada Trandafirilor 51
307220 Giroc, Romania
Email: contact@clientvault.pro
Site: https://clientvault.pro/en/

Done in Timișoara, May 1, 2026.